Testimonials

Customer Service Example

Here is a typical way we make sure the customer is ordering what they really want: CMA: Good day Dixia.  Received your order, thank you, but I noticed that you ordered a SHADOW Marlin, but you did not order the SHADOW Tuna.  Is that what you intended?  I will hold your order until I hear back from you.   Dixia: Hi Bob! Thanks for checking with us. But the order is correct. We thought it would look ok, one part of the pool with the tuna will be in the shade. You can proceed with shipping.  CMA:  Thanks for getting back to...

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The Wimberleys

The Wimberleys

Thank you for your kind note!  As requested, please see the two pictures taken of my pool with the Eagle Rays in-flight up from the deep!  I used the time at home during the pandemic to resurface my pool, and I appreciate your efforts to assist me with my final mosaic decision. 

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The Holcombes

The Holcombes

I love my Mosaics (large stingray & turtles) that I incorporated in my pool and the customer service was spectacular! I thought I had damaged them and called requesting some troubleshooting advice. Not only did they help, but they called back to offer to replace the ones I thought I damaged to make my contractor happy. I would definitely recommend this company.

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The Ferris

Bob, Dealing with CMA has been one of our best online purchase experiences. The website is exceptionally well thought out and user-friendly. Your customer interaction was a joy to be involved in and your factory interaction resulted in receiving our order on schedule as promised. The timing was our major concern as our contractor was ready to complete our pool. No other dealer stepped up and offered to secure the required materials. We cannot express how much your help relieved the pressure we felt in attempting to secure our choice of ceramics at other suppliers. We don’t use Facebook but...

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The Gilrays

The Gilrays

As you may recall, I purchased seven items including two fabulous turtles, four colorful fish (two with shadows and two without) as well as a very lovely seahorse. All-in-all a most satisfying experience and an outstanding outcome. Thank you again for helping ensure that the mosaic art tile arrived on time, that they were extremely well packaged with no damage and the quality of this are can clearly be seen in the finished product. Thank you so very much for the thoughtful card, just another aspect to the outstanding manner in the way you are managing your business and your focus on total customer satisfaction

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